How does the business operate on a daily basis?
The owner oversees the business on a day to day basis, which consists of: receiving calls for new products/services or issues at hand; either dealing therewith or assigning an external contractor (2 on call); issuing invoices/statements once a month and tracking payment thereof. The owner spends 2-3 hours a day on this business (max).
How are the clients attracted to the business?
Clients (some 70, with none over 25% of turnover) are attracted to the business by word of mouth only. Unless one really wants to grow this stable business a sales team s not required.
What Advertising/Marketing is carried out?
The business has corporate brochures with details on their services and a website.
Does the business have any contract work?
70% of the turnover is based on contracts that are for a period longer than 12 months. The turnover pa is very stable even with exiting and entering clientele.
What competition exists?
There are competitors however this is a growing market and demand is sufficient for further growth in the business.
What are the seasonal trends?
The business is busy throughout the year.