How does the business operate on a daily basis?
Capable Manager and Receptionist that can open the shop but owner prefers to do so himself.
How are the clients attracted to the business?
Lots of repeat customers.
Business is situated across from a very busy take away that results in many quotes.
What Advertising/Marketing is carried out?
Franchisor takes care of national advertising (Advertising Fee of 2.5%, Royalty of 5%)
Owner distributes flyers in the area.
Landlord posts signage in the centre
Does the business have any contract work?
No signed contracts but the business does service several company's vehicles on a regular basis.
What competition exists?
There is competition in the area but a lot of their clients come to this business for better service.
What are the seasonal trends?
January tends to be a very good month as well as from September until the second week in December.