How does the business operate on a daily basis?
The owner is involved in the business on a daily basis, meeting with clients, providing communication solutions and following up on projects.
He has a team of technicians assisting him with customer enquiries and providing maintenance, support and other business related solutions.
How are the clients attracted to the business?
The business has a good reputation in the marketplace and most clients are attracted to the business via word-of-mouth and referrals from their current customer base.
They also have a website, social media pages and branded vehicles which is a great marketing tool for the business.
What Advertising/Marketing is carried out?
The business has a website and Facebook Page.
Does the business have any contract work?
The business has recurring income stream form clients on a contract basis to provide:
- Voice services and
- Long term network rentals.
What competition exists?
There are only a few telecommunication businesses who operates in the SME market. None of these competitors holds a threat for the business.
What are the seasonal trends?
The business is not seasonal and has a stable income throughout the year.