How does the business operate on a daily basis?
The business is self sufficient with very little to no involvement from the owners. Customers call in to log problems on their systems, Technicians are assigned daily tasks to assist clients and report back at the end of the day to report. The business has an excellent Client Relationship Management system in place which makes it extremely easy to manage.
How are the clients attracted to the business?
Mainly word of Mouth. The business is well established with a reputable name in the market.
What Advertising/Marketing is carried out?
There is very little to no marketing being done currently.
Does the business have any contract work?
All the work is on contract with small amounts being invoiced out of contract for out of SLA requirements.
What competition exists?
There are a number of other companies in the service industry. The business has a reputable name and is very reliable.
What are the seasonal trends?
There are no seasonal trends to talk off.