How does the business operate on a daily basis?
Call- / walk-ins, have their vehicles analysed, problems diagnosed, quotes submitted, & then corrective work commenced. The manager/assistant order stock as required for each job, although common spares are kept on hand. Work is normally paid for in cash or Cr Card.
How are the clients attracted to the business?
Past service; referrals; prominent building position, branding & signage; flyer distribution; the Franchisors website marketing; & business development with referring Co's; all ensure a steady stream of local business.
Does the business have any contract work?
No - but having registered with Insurance Co's & Fleet Maintenance Co's, brings in about 10% of turnover - with their payments being 14 days from Invoice
What competition exists?
Numerous competitors exist but with this Franchise focusing on vehicles that are out of service plans, their Franchise Brand & Reputation assists in being one-up on those vehicle centres that are not aligned to the vehicle brands.
What are the seasonal trends?
Sept/Oct/Nov are normally the busiest, while Dec/Jan/Apr tend to be the quietest