How does the business operate on a daily basis?
Manager opens and closes up the business daily, staff sign in on arrival. Most orders from clients are received via email or call in orders, orders are processed, picked and delivered the same day or the following day to clients. Walk in clients come to the shop through the day.
How are the clients attracted to the business?
Most of the clients are 30 day account clients on repeat business. Clients are attracted to the business as this is the only specialised safety company in the area.
What Advertising/Marketing is carried out?
Website. Flyers and promotions are sent to clients, new clients come from word of mouth, telesales call new clients, where need be a sales rep will go out to meet new clients and present the business' services to them.
Does the business have any contract work?
Clients have 30 day account facilities at the business and purchase on a regular period ensuring consistent, repeat business. Key clients have long standing accounts and relationships in place.
What competition exists?
Fair competition in the industry itself, very little competition to the business in the immediate area where the business is located.
What are the seasonal trends?
The business is busy all year. Quiet in Dec/Jan due to holidays.